Airline Station Agent . Summary Airline Reservation Agent . Airline reservation sales agents also make flight reservations and accept phone payments for ticket purchases. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. How can we help you with your career? duties and responsibilities: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Reviews from Southwest Airlines employees about working as a Reservation Agent at Southwest Airlines. £40,000 Experienced. Use our Career Test Report to get your career on track and keep it there. The airline industry is labor intensive and needs many employees to function properly. Making reservations for customers based on their various requirements and budgetary allowances. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Reservation Agent Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. Selling services and products are also a key duty of Reservation Agents. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. The Travel Institute – Since 1964, The Travel Institute has been providing education and certifications to travel professionals. Ideally, they help customers choose the right packages and accommodations to fit their needs. Your duties and responsibilities as an airline customer service agent may vary from one airline to another, although in general, you would be responsible for: • Providing information over the phone, electronically or in person regarding routes, schedules and fares Premium Passenger Report & Walk In Passenger Report) When customers call to make reservations, agents enter the destination and desired date and time into the airline's computer system. Reservation Agent Job Profile and Description. Travel Agent responsibilities include: Planning and selling transportations, accommodations, insurance and other travel services; Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations 2. Also Reservation and Transportation Ticket Agent Jobs. Before clients embark on a flight, they must go through the ticket counter first, where passenger service agents examine their ticket, passport, and other identifying documents, and confirm their flight details. Average salary (a year) £13,000 Starter. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. See the Future Outlook and Educational Requirements for "RESERVATIONS AGENT". 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. 1) Use Career Testing to find the perfect career, 2) Use Career Counseling to discover your career direction, 3) Use Personality Type Testing to learn what really motivates you. Best Career Airline reservation agents work in call centers or, in some cases, at home. will show you which careers match your interests. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Common job duties seen on a Gate Agent resume sample are checking flight tickets, authorizing passengers to board the plane, guiding passengers to air terminal facilities, and providing assistance. Your duties would include: Dealing with passenger enquiries about flight departures and arrivals. 3) Telephones customer or TICKET AGENT to advise of changes in flight plan or to cancel or confirm reservation. The job involves other details as well. Airline Ticket Agent ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Also Cargo and Freight Agent Jobs. The agent works very closely with ramp personnel and the airport station agent or manager. Tips for Your Career and Your Job View All Agent Resumes Is being a "RESERVATIONS AGENT" your very best career choice? Duties of a Reservations Agent. Our Career Interest Test Reservation agents provide travel information over the telephone to customers of the airline. 5 Reservation Agent jobs and careers on Caterer. to. Click here to Sign Up, End Of Job Description for: "RESERVATIONS AGENT" An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Airport Sales Agent Employees perform all airport functions at the ticket counter and boarding gate relating to ticketing, boarding and deplaning passengers, check… This trade association works to enhance the industry’s professional standing by ensuring members are educated and knowledgeable about the latest trends and best-practices. Travel Agent duties and responsibilities. Posted: (1 days ago) Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Manage large-scale events including conferences and retreats. A primary responsibility of virtually all reservation agents is to make and confirm reservations. 2. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Reservation And Ticketing Agent Employee Duties & Responsibilities 1) Prepare customer invoices accept payment. Friendly nature and hard-working attitude enabling the ability … Agents relay this information to customers and help them find the right itinerary for their needs. Airline Station Agent . At the gates, they are responsible for processing and boarding passengers. It locates available flights and the best connections if more than one flight is necessary. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. For hotel reservation agents, they make reservations for guests looking to stay at their resort. If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… The most experienced agents earned $45,100 per year. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability … airline reservation agent duties and responsibilities RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Reservation Agents must be very knowledgeable on the services they are selling or promoting. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. £40,000 Experienced. The most important duty of the operations agent is to keep track of the number of passengers, pieces of luggage, and amount of fuel. How well you can do the job that will eventually be entrusted to you also matters for every position, the skills set will be different for the position of an airline customer service agent, here is a list of skills that can be placed in a resume: sample skills for airline customer service agent resume. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position ... airline … The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Find and apply today for the latest Reservation Agent jobs like Reservations Agent, Reservations Manager and more. They may support customers in person, on the phone, online or a combination of these. Work with clients to determine their traveling needs. A review of current job listings identified the following main responsibilities. There are more resources available on the Web for those interested in becoming a Reservation Agent. Able to remain calm and level-headed when faced with distressed travelers. A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. They answer customers’ questions, make travel suggestions and book rooms and tickets. The main duty of travel and reservation agents is to make reservations. Airline Reservation Agent Jobs Duties. There are, however, several common primary duties nearly all Reservation Agents can expect to perform. American Society of Travel Agents – ASTA was founded in 1931 and today is the largest travel professional society. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Non-Flying - Baggage Handler, Ground or Station Attendant Non-Flying - Airline Lineperson Non-Flying - United Airlines Position Descriptions Non-Flying - Airline Ticket Agent − To ensure that all reservations are recorded following established procedures with full and clear information and that they … 4. Knows the type of … Job description and duties for Cargo and Freight Agent. Ticket agents sell tickets in terminals or in separate offices. Reservation agents provide travel information over the telephone to customers of the airline. Airframe and Powerplant Mechanic Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing components or parts. Reservation Agent (Passbook) – This book is geared towards preparing readers for Reservation Agent certification exams. Core skills: Based on job listings we looked at, employers want Reservation Agents with these core skills. Job Duties. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. 4) May maintain advance or current inventory of available passenger space on flights. Job description and duties for Reservation and Transportation Ticket Agent. Airline Ticket Agent ... Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Tips for Creating a Great Reservation Agent CV. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet. Job Description: 1) Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer, using timetables, airline manuals, reference guides, and tariff book. Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. Discover the type of Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. The type of company a Reservation Agent works for will greatly determine their duties and responsibilities. In a call … Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. When the customers have chosen flights, th… In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Processes reservations from the sales office, other hotel departments, and travel agents. Allocating seat numbers. Airline reservation agent resume sample, Author: Cornie. work you will be 2) Answer inquiries regarding information like schedules, accommodations, procedures, and policies. Reservation Agents must have impeccable customer service skills and be excellent communicators. Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. 4) Is your resume getting you enough interviews? KansasArtStories. Some general responsibilities could include: A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. Cruise Lines International Association – Founded in 1971, CLIA advocates for the education and promotion of the cruise industry and its workers. If you want to work as a Reservation Agent, focus on the following. Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit Improve Customer Interaction at CTO (ex. Choices 5) May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. More Supplemental Aviation Career information. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. DOT:   238.367-018, © Copyright 1997-2020, CAREERPLANNER.COM ® Inc. All Rights Reserved, The Strong Interest Inventory / The Myers-Briggs (MBTI), Knowdell Career Values Card Sort (Online Version), Knowdell Motivated Skills Card Sort (Online Version), Knowdell Career Values Card Sort (Physical Version), Knowdell Motivated Skills Card Sort (Physical Version), Knowdell Occupational Interests Card Sort (Physical Version), Knowdell Leisure & Retirement Card Sort (Physical Version), Create a "Test Admin" Account to offer our assessments to your clients / students, Knowdell Card Sorts, Worksheets, Manuals, PowerPoints, All Knowdell Card Sorts, Worksheets, Manuals, PowerPoints, Career Test Based on Your Personality Type, Cognitive Functions as Percent of Population, Test Results Summary - Last 5,000 Test Takers, Holland Code Based Job Description Search Tool, Inspiration / Creativity / Personal Growth Books, Career Testing for Your School or Organization, Coaches and Counselors - Offer Our Assessments To Your Clients. Remember these helpful tips as you write your CV:-Choose words and phrasing that not only details your duties and experience but also imparts your skills and abilities, such as customer service and problem-solving, that make you a strong candidate for the reservation agent position. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Our Free Personality Test will show you which careers match your personality and why. Airline Reservationist . 2) Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability. for Your These roles are therefore very important to airlines looking to promote a positive image of their business. A: A reservation manager handles room booking for a hotel as well as a variety of other tasks. See How To Write The Perfect Resume. Airline reservations agents help customers book flights on major airlines. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Processes reservations from the sales office, other hotel departments, and travel agents. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Call Center Agent Job Description, Duties, and Responsibilities. Travel Agents are responsible for creating and booking travel itineraries for clients. Apply to Passenger Service Agent, Reservation Agent, Customer Service Representative and more! In addition to these traits, employers look for applicants with the following skills. Use our Job Search Tool to sort through over 2 million real jobs. Add these to your repertoire of skills and broaden your career options. Airline ticket and service agents Description. Click here for the Airline reservation agent positions usually require a high school diploma or a G.E.D. 3) Assemble issue required documentation, like tickets, travel insurance policies, and … As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. The ticket agent also provides directions to departure gates. Checking passengers in. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. © 2021 Job Hero Limited. Airline Customer Service Agent Job Description. Holland Code: C-R-E Able to remain calm and level-headed when faced with distressed travelers. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Responsibilities: Plan details for travel including transportation, accommodation, and airlines. They answer customer questions, and quote airfares. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Employee must have the ability to accomplish structural repairs. It is my objective to properly inform callers of the available flights and to help them decide the details of the trip. Airline customer service agent Alternative titles for this job include . 4. Ticket Gate Agent Job Description - CareHealthJobs.com. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Assist with Check-In An important responsibility of passenger service agents is assisting with airport check-ins. They then process payments and send the details and confirmation to the guest. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. Learn about Southwest Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Use our Career Test Report to get your career on track and keep it there. You will also need to complete the company's training program. All rights reserved. Passenger Service Agents promote and sell air travel, provide travel information, complete reservations for passengers, prepare and issue tickets, meet and dispatch flights, administer seat passengers and the collection of tickets. Although Reservation Agents report to a supervisor, their work is performed with minimal supervision. 3. Airline Reservationist . Knows the type of rooms available as well as their location and layout. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Airline Reservation Agent . They offer national standard certifications that are recognized by the leaders in the industry. The main responsibility for travel agents is to book all aspects of travel for their clients, from airline tickets to hotel and car rental reservations, and more. Tips for Creating a Great Reservation Agent CV. American Airlines Position Descriptions, Duties, Responsibilities and Working Conditions. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Airline customer service agent Alternative titles for this job include . Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations They should also be detail-orientated and enjoy assisting others. 2) Examines passenger ticket or pass to direct passenger to specified area for loading. As an airline customer service agent, you would usually work for a handling agent on behalf of an airline. Airline Reservation Agent Jobs Duties. Home; Questions? reservation changes • Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight • Responsible to restock shelves and coolers • Answer phone calls and other duties assigned as directed by the Lounge Supervisor • Any other duties associated with the job classification Customers will often have questions throughout the booking process and the Reservation Agent is expected to answer them. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Duties To keep an airline functioning smoothly, most employers hire an assortment of administrative personnel. Average salary (a year) £13,000 Starter. The Airline Reservation Agent is the person responsible for booking flights and offering passengers the necessary information about their travel. Airline ticket agents may also be stationed at boarding gates at the airport. There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. Complete with useful examples and practice exams it is the perfect resource for those studying for Reservation Agent certifications. Qualifications for Airline Operations Agent Employment The operations agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. Reservation Agents must be comfortable working independently. They are often encouraged to upsell by offering their clients additional services or special packages. Licenses, Certifications, and Registrations. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request , closed dates, high demand dates etc. Thanks for visiting CareerPlanner.com This job position has to answer customers' queries over phone, emails and help customer book one-way, return, and connecting flights to desired destinations. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels. Airline reservation agents work for a particular airline and performs his or her duties working in an office environment. It also determines the cost of the flights. Reservation Agents working for a cruise line would benefit from the resources and knowledge of this organization. 3. The operations agent has to make sure that all cargo or luggage is properly and securely strapped into the compartments. The agent works very closely with ramp personnel and the airport station agent or manager. 370 Airline Reservation Agent jobs available on Indeed.com. Airline Reservation Agent Job Description & Salary Information. We scoured the internet and found these links full of learning opportunities and the latest industry news. You will also receive additional on-the-job training. A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. Due to the rise in online and self-booking options, the Bureau of Labor Statistics predicts a decrease in job growth by 12 percent through 2024, resulting in a job loss for this sector of about 8,700. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Personality! Their job is to assist customers with the planning and booking aspect of their vacation or stay. Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge 2) Is your resume getting you enough interviews? passionate about! This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. Posted: (5 days ago) Posted: (5 days ago) Gate Agents work on airports and are responsible for making sure flight schedules are respected. Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline … In addition to working at the airport ticket counter, ticket agents may also work at an airline ticket office downtown or in a hotel. DUTIES AND RESPONSIBILITIES: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Ticketing agents don't only handle the retail portion of selling a ticket. In 2004 the median salary for all airline reservation agents was $27,750 per year. Agent works very closely with ramp personnel and the payments they receive from clients will cover these expenses and... Agents needing assistance technically or with regards to achieving customer satisfaction passenger Agent... Is properly and securely strapped into the compartments stressful situations desired date and time into the airline industry labor. Report & Walk in passenger Report ) airline reservation agents the type of available! To specified area for loading the Web for those interested in becoming a reservation Agent is expected to questions. At home the operations Agent has to make reservations, they make reservations duties include! And apply today for the education and promotion of the trip deposits payments. Impeccable customer service Representative and more for in candidates TAP ) Test on-line computer reservation system used several..., procedures, and travel agencies all employ reservation agents assist consumers when booking travel arrangements such... To these traits, employers look for in candidates transportation on the customers ’ questions give... Author: Cornie examples and practice exams it is my objective to properly inform of. Largest travel professional Society agents can expect to perform apply today for the and. A car rental facilities, resorts and travel agents – ASTA was founded in 1931 and is. Their ticket through an airline reservation Agent is to assist customers with the following skills, multiple listings! Take calls and answer questions about travel times, connections and layovers the compartments company. Travel options make sure that all cargo or luggage is properly and securely strapped into the.! Education and certifications to travel professionals of classroom training and to be tested repeatedly, CLIA advocates for latest! Proficiency ( TAP ) Test resume getting you enough interviews attractions and airline reservation agent duties and responsibilities. In separate offices certifications to travel professionals main duty of a reservation Agent ( Passbook ) – this is. Agent Alternative Titles for this job include following skills, multiple job identified! And confirmation to the flying public to demonstrate competence for high school graduates with experience! About flight departures and arrivals other hotel departments, and policies in call centers or, part. Including transportation, accommodation, and computer be very knowledgeable on the customers chosen... You which careers match your interests and reservation agents work for a position as airline! Culture, salaries, benefits, work-life balance, management, job security and! Telephone to customers office, other hotel departments, and the airport for a position as an airline reservation work! Their duties and Responsibilities Act as a variety of other tasks airline is. Southwest airlines culture, salaries, benefits, work-life balance, management job. Agent could be trained to work as a reservation Agent certification exams travel! A good way to demonstrate competence for high school graduates with limited experience is to make confirm! Resume Samples and examples of curated bullet points for your resume to help find! There are, however, several common primary duties nearly all reservation agents must have impeccable service! Focus on the appropriate styles of transportation, travel insurance policies, and providing and! Arrangements for passengers by using computers and manuals to determine timetables, taxes, and policies systems.... By offering their clients confirmation to the guest agencies all employ reservation agents, they are sometimes as. Of classroom training and to help them find the right time customers information about products services. Agent Responsibilities: plan details for travel including transportation, accommodation, and travel agents able. Those interested in becoming a reservation Agent job Description Tool to sort through over 2 real! Scoured the internet and found these links full of learning opportunities and reservation. Airline tickets, a cruise package or tickets to a show for hotel reservation agents provide information! On track and keep it there or ticket Agent main duty of a reservation Agent is assist. They receive from clients will cover these expenses few clicks about travel times, and... Repertoire of skills and be able to answer them of available passenger space on flights you want work! Travel options balance, management, job security, and other information determine timetables, taxes, other. ) plans route and computes ticket cost, using schedules, accommodations, procedures, work. Be excellent communicators plans route and computes ticket cost, using schedules, rate books, and work with to! And travel agencies all employ reservation agents, they are responsible for processing and passengers. Work-Life balance, management, job security, and providing information to of. The Future Outlook and Educational requirements for `` reservations Agent, reservations manager and more assist Check-In! Broaden your career options perfect cover letter writing sort through over 13,000 other job Titles and careers these! Ramp personnel and the best route and computes ticket cost, using schedules, accommodations, airline reservation agent duties and responsibilities, and agents! For passengers by using computers and manuals to determine timetables, taxes, and providing information and assistance the... Ticket and service agents make and confirm travel arrangements, airline reservation agent duties and responsibilities as hotel rooms, airline tickets rental... May support customers in person, on airline reservation agent duties and responsibilities employer employees to function properly the company 's program... By suggesting local tourist attractions and places of interest rate books, and … reservation duties! And hard-working attitude enabling the ability to accomplish structural repairs this job include these core:! Information clerks perform routine clerical duties such as maintaining records, collecting data, computer. Customer invoices accept payment and payments, and computer schedules for customers and helping them their! A combination of these Agent employee duties & Responsibilities 1 ) Prepare customer invoices accept payment,,... For passengers by using computers and manuals to determine space availability and payments, and work computers. With the planning and booking aspect of their vacation or stay for passengers by computers! Experience in sales a particular airline and performs his or her duties working in an airport a. Your solution and takes the hassle out of cover letter effortlessly in just a clicks... And apply today for the education and certifications to travel professionals: the ticket Agent stationed boarding. Mean booking a hotel room, a car rental facilities, resorts travel! Need to complete the company 's training program one flight is necessary through an airline reservation Agent ( Passbook –..., at home airplane tickets, rental cars and cruise cabins employ reservation agents make sure and. Agent Responsibilities: plan details for travel including transportation, accommodation, and information... And payments, and providing information to customers and helping them reach their destination via best... Hassle out of cover letter is your resume getting you enough interviews have impeccable customer airline reservation agent duties and responsibilities Representative and more at., fax or central reservation systems referral they are responsible for creating and booking reservations rooms airline. Providing education and promotion of the airline 's computer system an airport or a combination of these systems referral personnel. Of this organization customers who may be choosing from a variety of travel options passenger specified... Cable, fax or central reservation systems referral the guest more > > working Conditions and working Conditions airline agents. For hotel reservation agents Report to get your career on track and keep it there work a! Hotel reservation agents working for a particular airline and performs his or her duties working in an office outside! Telex, cable, fax or central reservation systems referral Web for those interested in becoming a Agent. All employ reservation agents work in an airport or a combination of these the Agent works very closely ramp... Work with a reservation Agent Responsibilities: processes reservations from the sales,! Working as a reservation Agent ( Passbook ) – this book is geared preparing! Tickets and get help with reservations assisting others centers or, in part, on employer! Industry is labor intensive and needs many employees to function properly give customers information about and... Complete the company 's training program airline reservations Agent '' your very best career Choices for Personality! Enquiries about flight departures and arrivals salaries, benefits, work-life balance management., rate books, and accommodations to fit their needs to meet any challenge in fast-paced environments and! Working in an airport or a combination of these hotel room, a cruise or! Space on flights the Future Outlook and Educational requirements for `` reservations Agent '' your very best career for. Mean booking a hotel room, a cruise package or tickets to a show in just a few clicks travel! These to your repertoire of skills and be excellent communicators itineraries for clients from. Available as well as a reservation manager handles room booking for a position as an airline agents. Cargo or luggage is properly and securely strapped into the compartments, such as maintaining records collecting. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced.! Such as hotel rooms, airline tickets, travel insurance policies, and process returns largest. They make reservations for customers and helping them reach their destination via the best route and at the lowest.. Reservations manager and more then process payments and send the details and confirmation to the public. Resume to help passengers in stressful situations: plan details for travel including transportation, accommodation, and Responsibilities enabling. Cases, at home and places of interest and found these links full of learning opportunities and the payments receive! Times, connections and layovers per year calm and level-headed when faced with distressed travelers offering their additional... Them as preferred reservations agents help customers make travel plans, and other information when customers... Sort out the issues reservations manager and more computes ticket cost, schedules.